Fix Problems Before Your Team Notices With Proactive IT Monitoring

It watches the health and performance of the technology your business runs on: servers, computers, switches, Wi-Fi access points, firewalls, internet connections and backups. Typical checks include disk space, memory and processor load, failing drives, stopped services, devices that go offline and backup jobs that fail.

Proactive IT monitoring looks for things going wrong with your systems, like a full disk, a failing drive or a backup that didn't run. Security monitoring looks for attackers and malicious activity. Both matter, but they use different tools and answer different questions. This service covers the health of your IT; threats are handled by BCA's security services.

BCA's technicians. Alerts become tickets for the same team that supports your users, so the person looking at a problem already knows your setup. Many issues are fixed remotely before anyone in the office notices. If hardware needs replacing, we schedule the work with you.

No. Alerts come to BCA, not your staff, and they're tuned for your environment so routine noise is filtered out. You hear from us when something needs your input, such as approving a hardware replacement, and you get regular summaries of what was found and fixed.

Monitoring uses a small agent on each computer and server, which BCA installs and maintains. Network equipment is usually monitored without installing anything on it. Setup happens in the background and doesn't interrupt your team.

Yes. Monitoring builds a record of how each device performs over time. Failing drives, rising error counts, devices running short of storage and equipment that's out of support all show up in that record, so replacements can be planned and budgeted instead of handled as emergencies.