Hotels, Restaurant Groups, and Casinos
IT Support Services Built for Spokane Hospitality Businesses
Guest Wi-Fi that works, POS and reservation systems that stay up through the rush, and protected guest payment data, from a Spokane-based provider with 37 years of experience.
70+ Verified Reviews on Google
Schedule a Consultation With a Local Hospitality IT Support Specialist.
Trusted by Business Leaders in Washington and Across the US
Why Choose BCA
Why Spokane Hospitality Businesses Choose BCA
For 37 years, BCA has been the Spokane IT company that local organizations rely on for fast, reliable, and attentive IT management. Hotels, restaurants, and casinos get a local team that understands POS and property management systems, guest Wi-Fi, and what an outage costs on a Friday night.
Hospitality IT Priorities
Primary IT Challenges and Initiatives in Hospitality
Hospitality businesses run on systems guests touch every day: card terminals, reservation and property management software, guest Wi-Fi, and online ordering. When one of them fails, service stops and guests notice right away. These are the priorities most hotels, restaurants, and casinos are working through.
314
Hospitality businesses in Spokane
301
Have no in-house IT staff
6
Rely on a single in-house IT person
$100M
Hit to MGM Resorts' property earnings from a single 2023 cyberattack
Cyberattack impact: MGM Resorts Form 8-K, October 2023.
01
Challenge
POS and Payment Card Security
Card terminals and POS systems are a top target in hospitality. PCI-compliant networks, patched terminals, and payment traffic kept separate from everything else keep guest card data out of an attacker's hands.
02
Challenge
Ransomware and Social Engineering
Attackers often get in by tricking staff over the phone or by email. Staff training, identity checks before password resets, multi-factor authentication, and tested backups keep one convincing call from taking your systems offline.
03
Challenge
Uptime During Peak Service
When the POS, reservation system, or property management software goes down on a busy night, orders and check-ins stop. Proactive monitoring and fast response keep small issues from turning into a lost weekend.
04
Initiative
Fast, Secure Guest Wi-Fi
Guests expect strong Wi-Fi in every room and dining area. A guest network kept separate from staff and payment systems gives them the coverage they want without opening a door into your business.
05
Initiative
Staff Turnover and Account Control
Seasonal and hourly staff come and go quickly. A simple process for adding and removing accounts, locked-down shared devices, and short security training keep access under control.
06
Initiative
Consistent IT Across Every Location
Restaurant groups and hotel owners need every site set up the same way. Standardized networks, central monitoring, and one help desk for every location make each new opening easier to support.
Our Holistic Approach to Managed IT Services for Hotels, Restaurants, and Casinos
From the front desk to the kitchen and the gaming floor, BCA handles help desk support, AI-powered cybersecurity, cloud backup, and business phones for hospitality businesses. You get one local team accountable for every system your staff and guests rely on.
Proactive monitoring, maintenance, and support that cover your whole IT environment, priced monthly per user.
A responsive help desk, backed by on-site technicians, for the everyday problems that slow down your front desk, floor staff, and managers.
Technology planning and practical guidance, so your IT spending lines up with your business direction.
Layered protection for your users, devices, network, and data, and guidance on security and compliance.
Cloud backup, disaster recovery, cloud storage, and colocation, with a local team managing it all.
Modern business phone systems that keep your office, remote, and mobile staff in contact.
IT Support Pricing for Hospitality Businesses
Whether you run a single café or a group of hotels and restaurants, we have an IT management plan that fits your budget and your busiest nights, so your team spends its time on guests instead of fixing computers.
Foundation
$65
per user per month
For startups with 2 to 5 users that need a secure environment and pay-as-you-go support.
Growth
$140
per user per month
For teams with 5 to 200 users that need to maximize workplace productivity.
Complete
$180
per user per month
For teams that have critical daily operations or strict compliance requirements.
Co-Managed
Custom
priced to fit your team
For teams that need to augment the capabilities of an internal IT department.
Every plan is backed by our 60-day money-back guarantee.
If we don't deliver, you don't pay.
Trusted Across Spokane County
Client Testimonials and Reviews
IT Services Designed for All Hospitality Organizations
From a neighborhood tasting room to a resort casino, every hospitality business takes payments, handles guest data, and depends on systems that have to work whenever the doors are open. BCA shapes support, security, and backup around how your business actually serves guests.
Hotels & Lodging
Property management, keycard, and guest Wi-Fi systems that stay up around the clock, with guest and payment data kept protected.
Boutique Hotels
Franchise Hotels
Extended-Stay & Inns
Restaurant Groups
Dependable POS, online ordering, and back-office systems across every location, kept secure and PCI-compliant.
Full-Service Restaurants
Quick-Service & Franchise
Cafés & Bakeries
Casinos & Gaming
Layered security, segmented networks, and fast support for gaming floors, hotels, and restaurants that never close.
Tribal Casinos
Card Rooms
Breweries, Wineries & Distilleries
Reliable POS, inventory, and wine club or online store systems for tasting rooms and production spaces.
Craft Breweries
Wineries & Tasting Rooms
Golf Courses & Country Clubs
Member management, tee-time booking, and pro shop and restaurant POS that simply work, with secure Wi-Fi across the clubhouse.
Private Clubs
Public Courses
Dependable IT Support Across Spokane County
BCA supports hotels, restaurants, and other hospitality businesses in Spokane and neighboring communities across Spokane County, with responsive remote help and local technicians on site when a problem can't wait for the next shift.
Common Questions About Hospitality IT Services
To help you make a confident decision, we answered the most common questions hospitality businesses ask about IT support.
What does BCA charge for IT support for a hospitality business?
Foundation is $65, Growth is $140, and Complete is $180, each per user, per month. Growth is built for teams of 5 to 200 users, which covers most local hotels, restaurant groups, and clubs, and Complete is for businesses with critical daily operations or strict compliance requirements. Co-Managed plans, for organizations with an internal IT department, are priced to fit your team.
Every plan is backed by our 60-day money-back guarantee.
Can you help us stay PCI compliant?
Yes. We set up and maintain the network side of PCI DSS: payment systems kept separate from guest Wi-Fi and office computers, firewalls, patched systems, strong passwords, and multi-factor authentication. We also help you gather what you need for your annual self-assessment questionnaire.
Can you support our POS, reservation, and property management systems?
Yes. We keep the network, workstations, and devices that your POS, reservation, and property management software run on healthy and up to date, and we work with your software vendors directly when an issue sits on their side.
How do you keep guest Wi-Fi fast and secure?
We put guests on their own network, separate from staff computers and payment systems, with enough coverage and bandwidth for the rooms, dining areas, and event spaces they use. Guests stay connected, and nothing on the guest network can reach your business systems.
Do you offer managed IT services for multi-location hospitality businesses?
Yes. For restaurant groups, hotel owners, and other multi-site operators, we set up every location the same way, with the same network design, security tools, POS and guest Wi-Fi setup, and backups. That consistency makes problems faster to fix and keeps one weak location from putting the rest at risk.
Every site is monitored from one place, staff at every location call the same help desk, and a local technician goes on site when a location needs hands-on work. When you open a new location, we roll out the same proven setup instead of starting from scratch.
How quickly do you respond to support requests?
Our average response time is under 15 minutes. Many requests are resolved remotely, and a local technician comes on site when a problem at the front desk, in the kitchen, or on the floor needs hands-on work.
How experienced is BCA?
BCA was founded in 1989 and has served Spokane-area businesses for 37 years. We support more than 1,200 users, and our client retention rate is 98%.
Partner With a Local IT Team for Your Hospitality Business
Stop handling IT problems on your own. Partner with BCA and put a local team you can count on behind every system.
- 37 years of experience
- 100+ businesses supported
- Locally-based team
- Help desk and on-site support
- Cybersecurity in every plan
- 60-day money-back guarantee
Connect With an Experienced IT Support Specialist
The IT Company Spokane Hospitality Businesses Trust
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