Keep IT Running When People Change With IT Documentation Services

At a minimum: a network diagram, an inventory of devices and software, license and warranty details, vendor contacts and contract dates, and written procedures for routine tasks. Together they let someone new understand how your technology is set up and keep it running without guesswork. BCA starts with the areas that would be hardest to rebuild if the person who knows them left.

Your business does. BCA builds and maintains it, but it's a record of your technology, and you can have a copy at any time. If you bring on internal IT staff or change providers, the documentation goes with you.

Updating the record is part of the work, not a separate project. When BCA's technicians add a device, change a setting or set up a new user, they update the documentation as they go. Regular reviews catch anything that has drifted, such as equipment that's been retired or a vendor that's changed.

Yes. BCA reviews what you have, checks it against your actual systems and fills the gaps. Spreadsheets, old diagrams and notes from a previous provider are all useful starting points, even if they're out of date.

It depends on the size of your business and how much is already written down. BCA gives you a timeline before the work starts. Much of the information is gathered from your systems directly, so it takes little of your team's time.

Because the moment you need it is usually the worst time to create it: after a key employee leaves, during an outage or when an insurer or auditor asks how your systems are set up. Good documentation shortens outages, makes bringing on a new IT person or provider much faster and gives you a clear picture for budgeting and security planning.