Bring a Local Technician to Your Office With On-Site IT Support Services

Contact the help desk the usual way: phone, email, the support portal or Microsoft Teams. A technician starts on the problem remotely where possible and books a visit if it needs someone there. For planned work such as installs or desk moves, give us a little notice and BCA schedules a time that suits your team.

The Growth plan includes scheduled on-site maintenance visits, and the Complete plan includes unlimited on-site support. On the Foundation plan, on-site work is billed as pay-as-you-go support at $145 an hour. See our pricing page for everything each plan includes.

A technician walks through your office checking the equipment that's easy to overlook: network closets, cabling, printers, backup devices and servers. They fix small issues on the spot, tidy what needs tidying and handle any requests your staff have saved up. You get a short summary of what was found and anything that needs attention.

Yes, for day-to-day work: new computers and printers, people moving desks or rooms, conference room equipment and network gear. Larger jobs, such as moving to a new building, are planned separately, and BCA gives you a timeline before the work starts.

Yes. When an outage or equipment problem involves your internet provider, phone company or an equipment vendor, BCA deals with them directly and can meet their technician at your office, so your staff don't have to wait around for them.

Usually, yes. Even cloud-first offices rely on physical things: the internet connection, network switches, Wi-Fi access points, printers, computers and conference room screens. When one of them fails, someone has to be in the room. Moving to the cloud reduces the number of servers in your office, not the need for a technician who can show up.