Add Skilled IT People When You Need Them With IT Staff Augmentation
Experienced technicians from BCA for a set period or a specific project, from covering a leave to rolling out new systems, without a long hiring process.
70+ Verified Reviews on Google
Schedule a Consultation With an IT Staffing Specialist
Trusted by Business Leaders in Washington and Across the US
Staff Augmentation Explained
What Is IT Staff Augmentation?
IT staff augmentation means bringing in outside IT people for a set period or a specific project, working alongside your team and toward your priorities. It fills the gap when you need more hands or particular skills for a while but not a permanent hire: an IT employee on leave, a position left open after someone resigns, a hardware rollout or a migration to new systems.
BCA provides experienced technicians who learn your environment quickly, take on the agreed work and hand it back cleanly when the engagement ends. Because they're backed by BCA's wider team, you get access to more skills than a single contractor can offer.
Co-managed IT
An ongoing partnership that shares the work of running IT.
Staff augmentation
Extra IT people for a set period or a specific project.
How IT Staff Augmentation Helps Your Business
Speed
Get help in place without a long recruiting and hiring process.
Flexibility
Add people for as long as you need them, then scale back.
Continuity
Leave, resignations and open positions don't stop day-to-day IT.
Skills
Bring in experience your team doesn't have, such as network, cloud or Microsoft 365 work.
Projects
Rollouts and migrations get finished on schedule without burning out your staff.
Cost
Pay for the help you need without adding permanent salary and benefits.
Scope
What's Included in Our IT Staff Augmentation Services
Every engagement starts with a clear scope: what needs doing, for how long and who your BCA technicians work with. BCA plans the work with you and gives you a timeline before it starts.
01
/ 06
Leave and Vacancy Cover
IT coverage while a team member is on leave or a position is being filled.
- Parental, medical and extended leave
- Cover while you hire
- Handover back to your team
Coverage
02
/ 06
Hardware and Software Rollouts
Extra hands to set up and deploy new computers, devices or software across your team.
- New computer deployments
- Software rollouts
- Old equipment collected and retired
Rollouts
03
/ 06
Migrations and Upgrades
Skilled help to move email, files or servers to new systems with minimal disruption.
- Microsoft 365 and cloud migrations
- Server and system upgrades
- Cutovers scheduled after hours
Migrations
04
/ 06
Specialist Skills on Demand
Network, cloud, security and Microsoft 365 expertise for work outside your team's experience.
- Network and Wi-Fi projects
- Cloud and Microsoft 365 work
- Security improvements
Expertise
05
/ 06
Short-Term Help Desk Support
Extra help desk support for busy periods, such as a new system going live.
- Go-live and training periods
- Seasonal peaks
- Backlogs cleared
Help desk
06
/ 06
Clear Scope and Handover
Defined goals, regular updates and documented work, so your team can carry on when the engagement ends.
- Scope and timeline agreed up front
- Progress updates to your IT lead
- Work documented at handover
Handover
Our Approach
Why Businesses Choose BCA for IT Staff Augmentation
Temporary help still has to get up to speed fast and do the job well. BCA has spent 37 years supporting businesses, and 98% of our clients stay with us.
01
A Full Team Behind Every Technician
Your BCA technicians can call on colleagues with other skills, so you're not limited to what one contractor knows.
02
Local Technicians Who Show Up
Remote work where it makes sense, and BCA technicians at your office when the job needs hands-on work.
03
A Path to Ongoing Support
If a short engagement shows you need help long term, BCA's co-managed or managed IT services can take over without starting again.
37
Years in business
98%
Client retention
<15 min
Average response time
100+
Businesses supported
FAQ
Common Questions About IT Staff Augmentation
Here are the questions businesses ask most often about bringing in extra IT help.
How is IT staff augmentation different from co-managed IT?
Staff augmentation is for a set period or a specific project: covering a leave, filling a gap while you hire or getting a rollout or migration done. Co-managed IT is an ongoing partnership in which BCA shares the work of running your IT with your team month after month. If you're not sure which you need, BCA can help you decide.
How quickly can BCA provide help?
It depends on the work and how much notice you can give. For planned work, such as a rollout or an expected leave, BCA plans the engagement with you ahead of time. For an unexpected gap, such as a sudden resignation, talk to us as early as you can and we'll tell you what we can cover and when.
Who manages the technicians?
Day to day, your BCA technicians work to the priorities set by your IT lead or whoever you nominate. BCA stays responsible for the quality of their work, and you have one point of contact at BCA for anything that needs to change.
Do the technicians work on-site or remotely?
Either, depending on the work. Rollouts and hardware work usually happen at your office, while much of the configuration and support work can be done remotely. The mix is agreed when the engagement is scoped.
How is IT staff augmentation priced?
Engagements are scoped around the work, the skills needed and how long you need help, and BCA gives you a clear quote before any work begins.
What happens at the end of an engagement?
BCA documents the work and hands it back to your team, so nothing depends on a technician who's no longer there. If the engagement shows you need help on an ongoing basis, co-managed IT or managed IT can carry on from where it left off.
Managed IT Services
Related Managed IT Services From BCA
Managed IT
Extra help desk capacity, security and guidance for internal IT teams.
Managed IT
Operating systems and business apps updated on a tested schedule.
Managed IT
Servers, devices, network and backups watched so problems are fixed early.
Managed IT
Your IT setup written down, kept current and owned by your business.
Microsoft
Cloud servers, storage and remote access built and managed in Azure.
Practical IT Advice From Our Team
Recent Insights and Articles
Access expert knowledge and insights in the world of technology, IT, and AI.
The Cost of Managed IT Services by Service Level, Region and Company Size
How much do managed IT services cost in 2027? Most U.S. businesses should budget $120 to $200 per user per...
Read Now
Best Tech Companies to Work For in Spokane (2026)
If you’re a software engineer, designer, or IT support specialist looking for a tech job in Spokane, you’ve probably noticed...
Read Now
2027 Conferences in Spokane You Should Know About
Spokane has a full slate of conferences on the calendar for 2027, from statewide association meetings to national gatherings. This...
Read NowGet the IT Help You Need, for as Long as You Need It
Whether it's a leave, a vacancy or a big project, let's talk about the work ahead and the people it takes.
- 37 years of experience
- 100+ businesses supported
- 98% client retention
- Average response under 15 minutes
- 60-day money-back guarantee