Dealerships, Repair Shops and Collision Centers
IT Services for Automotive Businesses in Spokane
IT services designed to keep your automotive business running fast, cost-effective, and secure, supported by the most experienced managed service provider in Spokane.
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Why Choose BCA
Why Spokane Automotive Businesses Choose BCA
For 37 years, BCA has been the IT support provider in Spokane that local organizations rely on for fast, reliable, and attentive IT management. Dealerships, repair shops, and collision centers get a local team that understands dealer and shop software, customer financing data, and what downtime costs when the service lane is full.
Automotive IT Priorities
Primary IT Challenges and Initiatives in Automotive
Automotive businesses run on software that touches every deal and every repair order. Between the FTC Safeguards Rule, ransomware and phishing aimed at dealers and shops, and vendor platforms that can take a store offline in an afternoon, IT in a dealership or shop carries more weight than most owners expect. These are the priorities most automotive businesses are working through.
25
Automotive businesses in Spokane
19
Have no in-house IT staff
5
Rely on a single in-house IT person
$1.02B
Lost by dealerships during the three-week CDK software outage in 2024
Dealer losses: Anderson Economic Group, 2024.
01
Challenge
FTC Safeguards Rule Compliance
Dealers that arrange financing must protect customer financial data with multi-factor authentication, encryption, access controls, and regular testing. The safeguards need to be in place and documented when a lender, insurer, or auditor asks.
02
Challenge
Ransomware and Phishing Attacks
Phishing and ransomware are the top threats dealerships report. Email filtering, endpoint protection, staff training, and tested backups keep one bad click from shutting down sales and service.
03
Challenge
DMS and Shop Software Uptime
When the DMS or shop management system is down, deals stall and repair orders pile up. Proactive monitoring, fast support, and a plan for working through a vendor outage keep the store moving.
04
Initiative
Vendor and Third-Party Access Control
DMS providers, OEM portals, lenders, and marketing vendors all connect to your systems. Knowing who has access, and keeping that access limited, reduces the damage when a vendor is compromised.
05
Initiative
Reliable Wi-Fi Across Lots and Service Bays
Salespeople on tablets, technicians at diagnostic stations, and customers in the waiting area all need a strong signal. Planned coverage reaches the lot, the service bays, and the showroom.
06
Initiative
Standard Setups for Every Location
Adding a rooftop or a second shop means new networks, users, and phone lines. A standard setup for every location makes growth and acquisitions faster and more secure.
IT Services Designed for Automotive Businesses in Spokane
From the showroom floor to the service bays, BCA handles help desk support, AI-powered cybersecurity, cloud backup, and business phones for automotive businesses. You get one local team accountable for every system your sales, service, and office staff rely on.
Proactive monitoring, maintenance, and support that cover your whole IT environment, priced monthly per user.
A responsive help desk, backed by on-site technicians, for the everyday problems that slow your sales, service, and office staff down.
Technology planning and practical guidance, so your IT spending lines up with your business direction.
Layered protection for your users, devices, network, and data, and guidance on security and compliance.
Cloud backup, disaster recovery, cloud storage, and colocation, with a local team managing it all.
Modern business phone systems that keep your office, remote, and mobile staff in contact.
IT Support Priced Just Right for Automotive Dealers and Repair Shops
Whether your shop has 5 employees or your dealer group has 500, we have an IT management plan that fits your budget and compliance requirements, so your team can stay focused on selling and servicing vehicles.
Foundation
$65
per user per month
For startups with 2 to 5 users that need a secure environment and pay-as-you-go support.
Growth
$140
per user per month
For teams with 5 to 200 users that need to maximize workplace productivity.
Complete
$180
per user per month
For teams that have critical daily operations or strict compliance requirements.
Co-Managed
Custom
priced to fit your team
For teams that need to augment the capabilities of an internal IT department.
Every plan is backed by our 60-day money-back guarantee.
If we don't deliver, you don't pay.
Trusted Across Spokane County
Client Testimonials and Reviews
IT Services Designed for All Automotive Businesses and Repair Shops
From a two-bay repair shop to a dealer group with several rooftops, every automotive business handles customer data and depends on systems that keep sales and service moving. BCA shapes support, security, and connectivity around how your business actually runs.
Car Dealerships
Dependable DMS access, protected F&I and customer data, and fast support for sales, service, and parts, so every deal closes on time.
DMS Support
FTC Safeguards Compliance
Multi-Location Networks
Auto Repair & Service Shops
Shop management software, diagnostic tools, and parts ordering that stay connected and secure, so every repair order moves from check-in to pickup.
Shop Software Support
Diagnostic Tool Connectivity
Secure Payments
Collision & Auto Body Shops
Estimating software, insurer connections, and claim photos that stay backed up and available, so repairs and claims keep moving.
Estimating Software
Photo Backup
Auto Parts Stores & Distributors
Point-of-sale systems and real-time inventory that stay in sync across the counter, the warehouse, and every location.
POS Support
Inventory Systems
RV, Powersports & Equipment Dealers
Strong Wi-Fi across large lots, protected financing data, and quick onboarding for seasonal staff.
Lot-Wide Wi-Fi
Seasonal Onboarding
Automotive IT Support Across Spokane County
BCA supports automotive businesses and other companies in Spokane and neighboring communities across Spokane County, with responsive remote help and local technicians on site when the job calls for it.
Common Questions About Automotive IT Services
To help you make a confident decision, we answered the most common questions automotive businesses ask about IT support.
What does BCA charge for IT support for an automotive business?
Foundation is $65, Growth is $140, and Complete is $180, each per user, per month. Complete is built for teams with critical daily operations or strict compliance requirements, such as dealerships that arrange financing. Co-Managed plans, for organizations with an internal IT department, are priced to fit your team.
Every plan is backed by our 60-day money-back guarantee.
Can BCA help our dealership meet the FTC Safeguards Rule?
Yes. We help dealerships put the technical safeguards the rule calls for in place, such as multi-factor authentication, encryption, access controls, activity logging, and regular vulnerability testing, and we document that work so it is ready when a lender, insurer, or auditor asks.
The rule also requires a written information security program and a qualified individual to oversee it, so we work alongside whoever leads compliance at your dealership.
What happens if our DMS or shop management system goes down?
Contact our help desk and we start on it right away. Our average response time is under 15 minutes. If the problem sits with the software vendor, we work with them directly so your sales and service teams can get back to customers.
How do you protect customer and financing data from ransomware?
With layers. Endpoint protection, email filtering, multi-factor authentication, and regular patching make an attack harder to start, and encrypted, tested backups mean you can recover without paying a ransom if something gets through.
How quickly do you respond to support requests?
Our average response time is under 15 minutes. Many requests are resolved remotely, and a local technician comes on site when a problem in the showroom, office, or service bays needs hands-on work.
How experienced is BCA?
BCA was founded in 1989 and has served Spokane-area businesses for 37 years. We support more than 1,200 users, and our client retention rate is 98%.
Partner With a Local IT Team for Your Dealership or Shop
Stop handling IT problems on your own. Partner with BCA and put a local team you can count on behind every system.
- 37 years of experience
- 100+ businesses supported
- Locally-based team
- Help desk and on-site support
- Cybersecurity in every plan
- 60-day money-back guarantee
Connect With an Experienced IT Support Specialist
The IT Company Spokane Automotive Businesses Trust
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