Employee Onboarding and Offboarding for a Smoother Workplace Experience
BCA sets up each new employee's accounts, licenses, computer and access before they arrive, and closes everything down cleanly when someone leaves.
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Employee IT Onboarding and Offboarding Explained
What Is Employee IT Onboarding and Offboarding?
Employee IT onboarding is everything that has to happen before a new hire can do their job: a user account, the right software licenses, a computer that's ready to go and access to the files, apps and systems their role needs. Offboarding is the reverse, and it matters just as much. When these steps are handled ad hoc, new employees spend their first days waiting on logins, and people who have left can keep access long after their last day.
BCA runs onboarding and offboarding as a repeatable process. You tell us who is starting or leaving and what their role needs, and our technicians set up or remove accounts, licenses, devices and access the same way every time, so nothing is missed in either direction.
Ad hoc setup
Accounts set up from memory and access left behind when people leave.
Managed onboarding
A checklist for every hire and departure, done the same way each time.
How Onboarding and Offboarding Help Your Business
Day One
New hires start working on their first morning instead of waiting on logins and equipment.
Security
Former employees lose access to email, files and apps as soon as they leave.
Consistency
Everyone in the same role gets the same setup, so nothing is forgotten.
Continuity
Email and work files stay with the business when someone moves on.
Licenses
Licenses are reassigned or removed, so you stop paying for accounts nobody uses.
Focus
Managers and office staff stop chasing passwords and equipment for every new hire.
Scope
What's Included in Our Employee IT Onboarding and Offboarding
Onboarding and offboarding touch accounts, devices, data and access across every system your team uses. BCA covers each of those steps, from the first request to the last device returned. User onboarding and offboarding are part of the Growth plan, and the Complete plan adds hardware onboarding and offboarding.
01
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Accounts and Licenses Ready Before Day One
User accounts and the right Microsoft 365 and software licenses set up before your new hire arrives.
- User account and email created
- Licenses assigned by role
- Sign-in and MFA set up on day one
Accounts
02
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A Computer Ready to Work
The new hire's computer set up, secured and loaded with the apps their job needs.
- Device set up and secured
- Business apps installed
- Printers, email and files connected
Devices
03
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Access Matched to the Role
Shared folders, apps, groups and systems granted by role, so people get what they need and nothing more.
- Access set by job role
- Shared mailboxes and groups added
- Vendor-managed apps set up with the vendor
Access
04
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Access Removed When Someone Leaves
On the employee's last day, BCA disables their accounts, signs them out everywhere and removes their access.
- Accounts disabled on schedule
- Signed out of every session
- Shared passwords changed
Offboarding
05
/ 06
Devices Recovered and Reset
Company laptops and phones collected, checked and wiped, then made ready for the next person or retired.
- Device returns tracked
- Data wiped before reuse
- Equipment reissued or retired
Hardware
06
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Email and Files Handed Over
The departing employee's email and files passed to the right person, so work isn't lost.
- Mailbox shared with a manager
- OneDrive files handed over
- License removed once it is done
Handover
Our Approach
Why Businesses Choose BCA for Onboarding and Offboarding
Getting people in and out of your systems is routine work, but it has to be done right every time. BCA has spent 37 years supporting growing businesses, and 98% of our clients stay with us.
01
The Same Checklist Every Time
Each start and departure follows a checklist built for your business and each role, so setups are consistent and nothing gets skipped.
02
Accounts and Devices From One Team
The technicians who set up the accounts also set up the computers and phones, so nothing falls between vendors.
03
Help From the First Morning
When a new hire has a question on day one, they reach experienced technicians, with an average response under 15 minutes.
37
Years in business
98%
Client retention
<15 min
Average response time
100+
Businesses supported
FAQ
Common Questions About Employee IT Onboarding and Offboarding
Here are the questions business owners and HR teams ask most often about bringing people on and off with BCA.
How much notice does BCA need for a new hire?
The more notice the better, but a few days is usually enough to set up accounts, licenses and access, and to have a computer ready if one is needed. If a new laptop has to be ordered, allow for shipping time as well. When someone starts on short notice, let us know right away and we'll get the essentials in place first.
How do we tell BCA that someone is starting or leaving?
Send a request the same way you'd contact the help desk: by phone, email, the support portal or Microsoft Teams. Include the person's name, role, start or end date and anything that differs from the usual setup for that role. BCA confirms what will be done and lets you know when it's complete.
What happens on an employee's last day?
At the agreed time, BCA disables the person's accounts, signs them out of every device and app, removes them from shared groups and changes any shared passwords they knew. If someone is leaving on bad terms, tell us and we can remove their access immediately rather than at the end of the day. Their email and files are kept so a manager can pick up where they left off.
Do you handle the employee's computer and phone too?
Yes. Hardware onboarding and offboarding is part of the Complete plan. BCA prepares new computers before a hire starts, and when someone leaves we track the return of company devices, wipe them and get them ready for the next person or retire them. The Growth plan includes user onboarding and offboarding: accounts, licenses and access. See our pricing page for what each plan includes.
Which systems do you set up access for?
Microsoft 365 and the core tools your team uses every day, plus shared folders, printers and the business applications your staff rely on. For line-of-business software run by an outside vendor, BCA works with that vendor to get the account created or removed, so you don't have to chase them.
Can different roles get different setups?
Yes. Most businesses have a few common roles, such as office staff, field staff and managers, that need different licenses, apps and access. BCA writes down what each role gets, so every new hire in that role starts with the same setup and a change only needs to be made in one place.
What happens to a departing employee's email and files?
Their mailbox can be shared with a manager and their OneDrive files handed over before the license is removed, so nothing is lost and you stop paying for the account.
Help Desk & End-User Support
More Help Desk and End-User Support Services
IT Support
Phones, tablets and laptops enrolled, configured and managed in one place.
IT Support
Problems fixed over a secure connection, wherever your team is working.
IT Support
Windows PCs and servers set up, upgraded and kept running smoothly.
IT Support
Macs set up, secured and supported alongside the rest of your office.
IT Support
Local technicians at your office for repairs, cabling, installs and upkeep.
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Tell us how your team brings people on and off today, and we'll show you how BCA can make every start and departure simpler and safer.
- 37 years of experience
- 100+ businesses supported
- 98% client retention
- Average response under 15 minutes
- 60-day money-back guarantee