Extend Your In-House IT Team With Co-Managed IT Services
BCA works alongside your internal IT staff, adding help desk capacity, on-site support, security and strategy so your team can focus on the work only they can do.
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Co-Managed IT Explained
What Is Co-Managed IT?
Co-managed IT is an ongoing partnership in which an outside provider shares the work of running your technology with your in-house IT person or team. Your staff keep ownership of the systems they know best, and the provider takes on the areas they don't have the time or specialist skills for. It's a common fit when one or two IT people are covering a whole company: tickets pile up, projects stall and security work keeps getting pushed back.
BCA's co-managed service adds help desk capacity, on-site support, managed cybersecurity and a fractional CIO (vCIO) to your existing team. We agree up front who handles what, work from the same information and keep your IT staff in the loop, so the business gets more coverage without losing the people who know it best.
Fully managed IT
BCA runs all of your IT, with no internal IT staff needed.
Co-managed IT
Your IT team and BCA share the work, split the way you choose.
How Co-Managed IT Helps Your Business
Capacity
Everyday requests are handled quickly, so your IT staff aren't buried in password resets.
Focus
Your internal team gets time back for projects and the systems only they know.
Security
Managed cybersecurity covers the protection that's hard for a small team to keep up with.
Coverage
Busy weeks, sick days and vacations no longer leave the business without IT help.
Expertise
Your team can draw on specialists for networks, cloud, security and planning.
Strategy
A fractional CIO helps plan budgets, upgrades and long-term technology decisions.
Scope
What's Included in Our Co-Managed IT Services
Co-managed IT works best when the split is clear. BCA builds the arrangement around the skills and time your team already has, and the scope changes as your needs do. Pricing is custom, based on what BCA takes on.
01
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Extra Help Desk Capacity
BCA's technicians take on the everyday requests that eat into your IT staff's day.
- Everyday requests handled by BCA
- Escalations agreed with your team
- Average response under 15 minutes
Help desk
02
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On-Site Support When You Need It
Local technicians for the hardware, cabling and network work your team can't get to.
- Hands-on help at your office
- Hardware, cabling and network work
- Installs and moves handled with your team
On-site
03
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Managed Cybersecurity
Security tools deployed, monitored and maintained by BCA, with your IT team kept informed.
- Device and email protection managed
- Security alerts reviewed and acted on
- Findings shared with your IT team
Security
04
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Fractional CIO (vCIO)
Senior guidance on budgets, upgrades and technology strategy, working with your IT lead.
- Technology roadmap and budget
- Regular planning meetings
- Advice on vendors and major purchases
Strategy
05
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A Clear Division of Responsibilities
An agreed split of who owns which systems, tasks and decisions, reviewed as things change.
- Responsibilities agreed up front
- Shared information and access
- Regular check-ins with your IT lead
Partnership
06
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Monitoring and Maintenance
Systems watched and kept up to date, so your team hears about problems before users do.
- Servers, devices and network monitored
- Updates and patches handled
- Alerts shared with your IT team
Maintenance
Our Approach
Why Businesses Choose BCA for Co-Managed IT
Co-managed IT only works when both teams trust each other. BCA has spent 37 years building long-term relationships with the businesses it supports, and 98% of our clients stay with us.
01
We Support Your Team, Not Replace It
BCA works as an extension of your IT staff. Your people keep ownership of their systems and stay part of every decision.
02
A Full Team Behind Yours
Your IT staff can call on BCA's technicians and specialists, so no one person has to know everything.
03
Month to Month, Not Locked In
BCA's services are billed month to month, you can cancel anytime and every plan is backed by a 60-day money-back guarantee.
37
Years in business
98%
Client retention
<15 min
Average response time
100+
Businesses supported
FAQ
Common Questions About Co-Managed IT Services
Here are the questions IT managers and business owners ask most often about sharing IT work with BCA.
Who is co-managed IT a good fit for?
Businesses that have an internal IT person or small IT team but need more than they can cover. Common signs are a growing ticket backlog, projects that keep slipping, security work that never gets done or one IT person who can't take a vacation without things falling behind. It also suits companies that want to keep IT knowledge in-house while getting help with specialist areas.
How do you decide who handles what?
BCA starts by learning your environment and talking with your IT lead about what they want to keep and where they want help. Together we agree who handles which requests, systems and tasks, how issues are escalated and how both teams share information. That split is reviewed regularly and can change as your team or business changes.
Will co-managed IT replace our IT staff?
No. The point of co-managed IT is to make your internal team more effective, not to replace them. Your IT staff keep their knowledge of your business and its systems, and BCA takes on the work that keeps them from focusing on it.
How is co-managed IT priced?
Co-managed IT has custom pricing, because every arrangement is different. It depends on your number of users and which areas BCA takes on, such as help desk capacity, on-site support, managed cybersecurity or a fractional CIO. BCA gives you a clear quote before any work begins, and like our other services, it's billed month to month.
What's the difference between co-managed IT and IT staff augmentation?
Co-managed IT is an ongoing partnership: BCA shares the work of running your IT with your team, month after month. IT staff augmentation adds IT people for a set period or a specific project, such as covering a leave, filling a gap while you hire or helping with a rollout or migration. Some businesses start with staff augmentation and move to co-managed IT once they see where the ongoing gaps are.
Can BCA work with the tools our team already uses?
In most cases, yes. BCA reviews the ticketing, monitoring and security tools your team already has and recommends where it makes sense to keep them, connect them or replace them. The goal is one clear picture of your environment that both teams can work from.
Managed IT Services
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Your IT staff know your business. Let's talk about where they need help and how BCA can share the load.
- 37 years of experience
- 100+ businesses supported
- 98% client retention
- Average response under 15 minutes
- 60-day money-back guarantee