Security Operations Center

Frequently Asked Questions SOC

Common questions we get asked about security operations center (SOC).

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FAQs

RocketCyber is BCA’s 24/7 Security Operations Center (SOC) service—built to detect and stop malicious activity across your endpoints, network, and cloud services.

With RocketCyber, you gain access to a powerful platform that continuously monitors your environment and automatically applies specialized detection tools. These include breach detection, threat hunting, event log monitoring, Office 365 protection, firewall monitoring, and more.

Traditional defenses like firewalls and antivirus often miss advanced cyber threats. That’s where threat hunting comes in—proactively searching for hidden attackers who may already be inside your systems.

RocketCyber performs continuous, automated hunts to uncover malicious actors who have evaded standard defenses. This allows potential breaches to be identified and stopped before damage occurs.

Every RocketCyber subscription includes advanced hunting through our Threat Hunt app and automated intelligence feeds, delivering enterprise-level protection without added complexity.

When RocketCyber detects suspicious or malicious activity, our SOC automatically creates an incident ticket in BCA’s support system. This ensures our team is immediately alerted, investigates the issue, and takes the proper response steps.

You don’t need to manage alerts yourself—BCA handles them on your behalf and keeps you informed as needed. This prevents alert fatigue, so you only hear from us when it truly matters to your business.

RocketCyber continuously collects data from your endpoints, network, and cloud services. Its SOC analysts monitor activity 24/7/365 to detect threats such as ransomware, credential theft, and account takeovers.

When suspicious behavior is detected, RocketCyber generates an alert and refines it before passing it to BCA. Instead of overwhelming our team with raw logs or noisy events, alerts are mapped to the MITRE ATT&CK framework, the industry standard for classifying threats.

This process ensures that BCA receives alerts that are clear, concise, and actionable—allowing us to respond quickly and keep your business secure without unnecessary noise or delays.

In short—yes. Nearly every organization that suffers a breach already has firewalls and antivirus in place. These tools are essential, but they can’t stop every type of attack.

RocketCyber’s Breach Detection is designed to catch intruders who slip past traditional defenses. Just as importantly, it reduces “dwell time”—the period attackers remain undetected inside your network—so BCA can respond before data theft or other damage occurs.

RocketCyber collects and analyzes syslog data to detect suspicious or malicious activity. Most firewall vendors support syslog forwarding, making integration simple. For those that don’t, RocketCyber can use alternative methods such as RESTful APIs.

The RocketCyber team continuously tests and validates monitoring for devices from the following vendors:

    • Cisco Meraki
    • Cisco ASA
    • Cisco Firepower
    • Palo Alto
    • SonicWall
    • Untangle
    • CheckPoint
    • Sophos
    • Fortinet
    • WatchGuard
    • pfSense
    • Barracuda
    • Ubiquiti
    • Mikrotik
    • Zyxel

All RocketCyber development and SOC operations are based in the United States, with the SOC team located in Dallas, Texas.
This U.S.-based approach ensures alignment with NIST and HIPAA compliance requirements—critical for protecting sensitive business and healthcare information

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